Star Insure

So Why Use Us?

Unlike direct insurance providers/call centre insurance providers, an insurance broker works for you rather than an insurance company.  We use our professional knowledge and experience to help you properly assess your insurance needs, shop for the best value in insurance coverage and help you in the event of a claim.

  • We assess your individual needs and obtain quotes from reputable insurance companies.
  • We compare the policies of different insurers to get you the best rates and coverage in an unbiased manner and make recommendations.
  • We search for opportunities to reduce overall premiums by combining different types of insurance discounts.
  • We explain premiums, terms, conditions and any small print that you don’t understand.
  • We provide administrative follow-ups, such as, confirmation of cover, amendments etc.
  • We provide advice and revisions at policy renewal or mid-term if material changes are necessary, such as a move or the sale of an asset.
  • We ensure claims are fairly handled.  We handle the claims process and ensure a fair and speedy settlement. 

We provide expert, unbiased advice on your individual insurance needs. Unlike other providers who are focused on selling you something, with us your interests come first.  It is this focus on customer needs rather than ours that sets us apart from all other insurance options.

Trust
We work with a principle of utmost good faith. We put your interests first, before those of the insurance companies we deal with. Insuring with us means you can have confidence knowing that the recommended coverage is right for your particular needs.  Our advice is independent of any insurance company, so our recommendations are always in your best interests.

Choice
We have access to a wide selection of some of the best insurers in the country, most of whom do not sell directly to the public.  Once we have properly assessed your individual insurance needs we do the shopping for you, to find you the right coverage at a competitive premium.

Advice
We are licensed professionals. We have completed the necessary insurance courses and passed the FAIS regulatory examinations. We comply with Continuous Professional Development as required by the Financial Services Conduct Authority. We also attend regular product training courses at all our contracted insurance companies in order to provide our clients with the best advice and coverage.

Flexibility
Most people prefer to have a face-to-face conversation with a broker to discuss coverage. For most of your dealings with us you can communicate in whatever way you are most comfortable with, or what fits into your busy life, such as telephone, email, What’s App, Zoom etc.

Advocacy
If you have to register a claim, we are there to ensure that you receive fair and prompt payment, to get you back to normal.  In the event of a dispute, we will act as your advocate with the insurance company.  Experience has shown that our knowledge and contacts can often help settle a disputed claim fast.  The disappointment of a refused claim lasts much longer than the satisfaction of having saved a few rands. 

Knowledge
We have a wealth of knowledge on all aspects of insurance and investments.  We know how to ensure that you get all applicable discounts on your insurance policy. We are experts at risk assessment and how to properly protect you and your family’s interests with respect to motor, home, business & life insurance.  Professional education is ongoing and put to use on a daily basis, so you can rest assured that the coverage you receive is the coverage you need.

Transparency
We are paid a commission by any insurance company we place your business with, there is no financial incentive for us to pick one over another.  What’s more, we are completely open about our transactions and encourage you to ask us about our remuneration.

Star Risk Solutions (Pty) Ltd T/A Star Insure Risk Solutions is a licensed financial services provider

License Number: 52339